FAMILY ORGANISER · SUPPORT
A helping hand.
Help with your household, invitations, tasks and Premium.
Email Family Organiser SupportFrequently asked questions
How do I invite someone?
Open Home → Share household. Select or add the member, send the iCloud invitation, refresh participants and confirm the correct participant for that member. The recipient needs their own iCloud account. A matching name alone is not enough to confirm an identity.
Can a child use their own iPhone?
Yes, with their own iCloud account and parent-approved access. The organiser selects the child, enables the child-account option and confirms parental or guardian permission. The child uses the resulting invitation without Sign in with Apple. Do not change a child’s account age to work around sign-in restrictions.
Why is a task missing from Today?
Today shows the tasks relevant to that view. Open Home → All household tasks to check the complete list, the assigned person, date and completion status. Make sure both devices belong to the same household and are connected to iCloud.
Can a different person take each day of a weekly task?
Yes. Choose the weekdays and time, and assign the weekly task to everyone. Each occurrence can be picked up separately through “I’ll take care of it”.
Apple confirmed my purchase, but Premium is not active. What now?
Open Family Organiser Premium on the purchasing adult’s device and choose Restore purchases using the Apple account used to buy it. Check the connection and allow the household to sync. Do not buy another subscription to fix a failed check. Contact us if the message remains.
Do other family members need to buy Premium?
No. Premium applies to the linked household. Once the purchasing adult’s subscription has been verified and synchronised, the other members can use its Premium features. Children do not need to purchase anything.
How do I cancel?
Manage the subscription through your Apple account’s subscription settings, or use Manage subscription in the Premium screen. Removing the app does not cancel a subscription. Existing tasks and attachments stay available when Premium ends.
What happens when access is revoked?
A removed participant loses access to the shared household. To join again, use a new invitation from the organiser and complete the member linkage. An old invitation may no longer work.
How do I manage notifications?
Check the app’s Notifications screen and your device’s notification permissions for Family Organiser. Deadline reminders require Premium. Delivery also depends on device settings, connectivity and synchronisation.
How do I request deletion or help with my data?
Contact privacy@neverwonderagain.com for access, correction or deletion requests, including a child’s data. Uninstalling the app does not itself erase shared iCloud records or our membership and security records. See the privacy policy for details.
Contact us
Include the app version, device model, iOS version, what you tried and the message you saw. A screenshot can help; hide personal information that is not needed. Never send passwords, verification codes, payment details or private invitation links.
Privacy requests: privacy@neverwonderagain.com. Read the Family Organiser privacy policy.